Marcus & Elliott – Marcus Engel

Who is Marcus?

Marcus Engel speaks from experience.

Blending personal narratives with evidence based research, Marcus helps put an unforgettable name and face to the patient experience movement.

As a college freshman, Marcus Engel was blinded and nearly killed after being struck by a drunk driver. Through two years of rehab, over 350 hours of reconstructive facial surgery and adaptation through a multitude of life changes, Marcus witnessed the good, the bad and the profound in patient care.

Marcus holds a B.S. in sociology from Missouri State University and a Master’s in Narrative Medicine from Columbia University in the City of New York. He was granted a 2014 fellowship by the Narrative Medicine program and is currently an adjunct faculty member at University of Notre Dame.

Marcus has authored four books which are being used by scores of nursing schools, med schools and allied health care programs to teach strategies for excellent patient care.

Marcus is a Certified Patient Experience Professional through The Beryl Institute and is proud to be a member of the inaugural class of CPXPs.

Marcus is a Certified Speaking Professional through the National Speakers Association — a designation that has only been achieved by 1,000 professional speakers since the certification’s inception over 30 years ago.

In 2017, the Philadelphia College of Osteopathic Medicine awarded Marcus an honorary doctorate for his contributions to the field of healthcare.

Marcus lives in Orlando, Florida with his wife, Marvelyne, and his Seeing Eye dog, Elliott.

Who is Elliott?

Elliott Engel is a 2017 graduate of The Seeing Eye, Inc. in Morristown, New Jersey.

His academic honors include guiding and navigation, sweetness and preventing Marcus from getting hit by trucks. His extra-curricular activities include belly rubs, playing keep away and playing with his best border collie furiend, Ax.

Affectionately nicknamed Pretty Boy, Elliott is often distracted by seeing himself in mirrors and reflections. He’s also been labeled Hunter due to his puppy propensity to search out anything of interest and immediately put it into his mouth while instantly romping into a full on game of “keep away” from anyone nearby.

While Elliott is not yet proficient in English. . . he’s learning! His groaning, whimpering and moaning all show his desire to communicate.

Elliott enjoys belly rubs from his adoring fans, interacting on his Instagram (@TheBlondeLeadingTheBlind) and lots of cat naps.

He can’t wait to meet more of his fans!

Who is Elliott?

Elliott Engel is a 2017 graduate of The Seeing Eye, Inc. in Morristown, New Jersey.

Affectionately nicknamed Pretty Boy, Elliott is often distracted by seeing himself in mirrors and reflections. He’s also been labeled Hunter due to his puppy propensity to search out anything of interest and immediately put it into his mouth while instantly romping into a full on game of “keep away” from anyone nearby.

While Elliott is not yet proficient in English… he’s learning! His groaning, whimpering and moaning all show his desire to communicate.

Elliott enjoys belly rubs from his adoring fans, interacting on his Instagram (@TheBlondeLeadingTheBlind) and lots of cat naps.

He can’t wait to meet more of his fans!

Without a doubt, Marcus is one of the best speakers in the area of healthcare that I have ever heard. I recommend him to anyone looking for a speaker who can inspire new healthcare professionals, seasoned health professionals, or anyone facing adversity (and that would be all of us!).

Norma Stephens Hannigan, DNP, MPH, FNP-BC, DCC, FAANP Clinical Professor of Nursing at the Columbia University School of Nursing New York
I’ve invited Marcus to the two facilities where I’ve served as CNO. This decision is one of the best I’ve ever made for my nursing staff.

Constance Schmidt DNP, MHA, FACHE CNO, COO St. Anthony North Health Campus
Marcus’ keynote is the most profound and inspiring healthcare presentation I have ever witnessed. He gave us practical tools and tactics that we can use every day to advance the patient experience. Marcus is a master story-teller who drives to the core why we entered the healthcare profession in the first place – to improve the lives of the patients and families we serve through healing and meaningful connections. Your staff will remember his message for a lifetime.

Patrick Swift, PhD, CSSBB, FACHE Director, Patient Experience RWJBarnabas Health
Marcus is awesome on every level. His message resonated deeply with our emergency nurses and we are still applying his concepts.

Jeff Solheim, MSN, RN, CEN, TCRN, CFRN, FAEN President Emergency Nurses Association (ENA)
Marcus is a master of changing culture. Every healthcare institution needs to hear his message.

Scott Ellner, DO, MPH, MHCM, FACS President and CEO Centura Health Physician Group at Centura Health
Our leaders rated Marcus’ presentation a 4.95 out of 5.0!

Beth Ryther, MPA, CPXP System Director of Service Excellence Tift Regional Health System
Marcus was ‘phenomenal’, ‘hit the nail on the head’ and ‘so inspiring’ - just to quote a few members of our 1,000-person leadership audience. Not only did he deliver an incredible message through his story, but Marcus did an amazing job at intertwining the theme of our event throughout his presentation. Thank you, Marcus, for making this our best event yet!

Alexis Mullay-Becker Patient Experience, Service Excellence & Communications Manager Florida Hospital System
We had the privilege of bringing Marcus to our facilities two times in the last three years. His presentations are highly rated by our staff and we look forward to having him back in the near future!

Catherine A. Harmer MPH, MSN, RN, NEA-BC, CPXP System Director, Patient Experience Main Line Health
Marcus recently spoke to our group of over 300 healthcare leaders, and I can honestly say that he was the perfect choice for our meeting. Marcus was able to create a deep connection with all of the attendees through his expert storytelling, use of humor in just the right places, and sharing his deeply personal experiences in a way that moved everyone. Everyone walked away informed, motivated and empowered be part of the I’m Here Movement.

Jessi Moffit Director of Marketing and Communications Touchpoint Support Services
Without a doubt, Marcus is one of the best speakers in the area of healthcare that I have ever heard. I recommend him to anyone looking for a speaker who can inspire new healthcare professionals, seasoned health professionals, or anyone facing adversity (and that would be all of us!).

Norma Stephens Hannigan, DNP, MPH, FNP-BC, DCC, FAANP Clinical Professor of Nursing Columbia University School of Nursing New York

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