Do It Right…Or Don’t Do It At All

 In Blog

Just caught a business update that had some interesting news I’ll get to in a moment. But first, a honeymoon reflection…

When Marvelyne and I flew to Cancun, we were on a air carrier I’d never flown before. It shall remain nameless since even bad publicity is still publicity. Anyway, the carrier considers itself a discount airline and, Lord knows, I love a bargain!

Yet, the way the airline runs is so ridiculous that you don’t know whether to laugh or cry. For one thing, if your point is to get me from point A to point B as cheap as possible, then I don’t expect frills. No need for beverages of any sort, definitely no need for alcoholic beverages, snacks canbe deleted, blankets, pillows, everything-just get me there, and get me there cheap.

Yet, this airline carrier offered soda. For sale. Fine. Yet, the passenger had to pay for the soda with a credit card. Seriously-they do not take cash!

If you’re a frequent flyer, I could tell you tales to make your head spin about how ridiculous the rest of the trip on the plane was, but since it’s not a generalized rant, I’ll spare everyone the deets.

So, now back to today’s business course. My favorite airline and company, Southwest Airlines, has announced that now passengers can book their travel using their paypal account. Yippie! Granted, I don’t think I’ll use this option, but the simple fact that there IS an option to book using paypal is kick butt!

Southwest does it right-they make it easy, cheap and accurate. That is what I want in any company I deal with! Thanks, Southwest, for once again beating the expectations of your customers!

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