Went out to dinner with the fam tonight. Not a real great experience. My food was fine, but my wife’s and son’s meals were sub-par…bordering on crappy.
Yet, our waitress was the sweetest thing! Even when she came back and saw we weren’t happy, her smile never left. Even when we sent my son’s food bback to the kitchen, she apologized, kept smiling and got him a new serving-no questions asked. All the while? A smile was on her lips!
And even though we had a not-so-favorable experience with the restaurant, we still gave her a great tip-all due to the smile!
You will never make enemies by smiling!