Earlier today I was on a call with a conference coordinator. We were discussing my upcoming programs at their hospital and, as always, I was anxious to get all the details I could. Having lots of [...]
This is a kick butt story of customer experience. Here goes: Right before New Year’s, our front yard resembled alligator habitat. Not that there were gators in the yard, just that the grass was [...]
What is my spiritual gift, you ask? Eavesdropping. I kinda don’t have a choice! The Hotness and I just got back from a weekend in New York; the city that has our heart. One reason I love NYC is [...]
If you’ve ever been to a professional conference, you may have suffered from what I call “conference brain.” This is when, at the end of the day, you’ve taken in so much information that anything [...]
A week before Christmas, a friend of a friend was hit by a car as he walked his dog. This guy, I’ll call him John, was immediately paralyzed from the chest down. Just that quick, John’s life [...]