Let’s Partner Together To…

Create a Culture of Care

Create a Culture of Care

Build a foundation of compassionate communication

Engage Staff

Engage Staff

Increase employee retention & resiliency

Improve Patient Experience

Improve Patient Experience

Become a facility of choice in your community

Acclaimed Keynote

The Other End of the Stethoscope

One patient’s journey through healthcare after suffering massive trauma. This presentation not only teaches valuable skills for communicating with patients and families, but honors the incredibly difficult work healthcare professionals do every day.

Team Building Workshop

Narrative Nursing

What if analyzing, discussing and understanding our stories could prevent burnout and decrease compassion fatigue? Using experiences at the bedside are starting points for storytelling, as groups get to know one another better and learn how to work more efficiently and compassionately.

Resiliency Seminar

Presence: Cornerstone of Caregiving

Being mindfully present with patients and families is at the heart of compassionate caregiving. This seminar teaches practices to help healthcare professionals remain empathetic and connected with their own humanity and that of patients and families.

Acclaimed Keynote

The Other End of The Stethoscope

One patient’s journey through healthcare after suffering massive trauma. This presentation not only teaches valuable skills for communicating with patients and families, but honors the incredibly difficult work healthcare professionals do every day.

Team Building Workshop

Narrative Nursing

What if analyzing, discussing and understanding our stories could prevent burnout and decrease compassion fatigue? Using experiences at the bedside are starting points for storytelling, as groups get to know one another better and learn how to work more efficiently and compassionately.

Resiliency Seminar

Presence: Cornerstone of Caregiving

Being mindfully present with patients and families is at the heart of compassionate caregiving. This seminar teaches practices to help healthcare professionals remain empathetic and connected with their own humanity and that of patients and families.

ACCLAIMED KEYNOTE

The Other End of The Stethoscope

The Other End of the Stethoscope reminds healthcare professionals of the vital role they play in the healing process of patients. This keynote details the experience of a young patient during hospitalization, the care and compassion shown by health care professionals and the importance of health care professionals to be safe, secure and appreciated in their role within this sacred field.

Participants will also come away with an understanding of each patient and co-worker’s individuality, unique differences and appreciation for the role every health care employee plays in the healing of patients and their families. The patient and family experience is absolutely vital in quality, competent health care.

Learning Objectives

  • Convey the foundation of compassionate care: human presence
  • Demonstrate an understanding of individual patient and family needs in a clinical setting
  • Implement best practices in patient communication
ACCLAIMED KEYNOTE

The Other End of The Stethoscope

The Other End of the Stethoscope reminds healthcare professionals of the vital role they play in the healing process of patients. This keynote details the experience of a young patient during hospitalization, the care and compassion shown by health care professionals and the importance of health care professionals to be safe, secure and appreciated in their role within this sacred field.

Participants will also come away with an understanding of each patient and co-worker’s individuality, unique differences and appreciation for the role every health care employee plays in the healing of patients and their families. The patient and family experience is absolutely vital in quality, competent health care.

Learning Objectives

  • Convey the foundation of compassionate care: human presence
  • Demonstrate an understanding of individual patient and family needs in a clinical setting
  • Implement best practices in patient communication
TEAM BUILDING WORKSHOP

Narrative Nursing

The Narrative Nursing workshop teaches nurses to embrace their stories and practice simple writing techniques to guard against compassion fatigue and burnout. By leading nurses into the practice of therapeutic journaling, nurses are able to find different perspectives to invoke compassion and empathy — for patients, for themselves, doctors, fellow nurses and the families of patients.

This workshop is a creative and safe space that offers compelling reasons for learning to value one’s stories, utilize writing as a therapeutic resource and gain perspective about others in the healthcare community.

Learning Objectives

  • Learning to value one’s stories
  • Utilizing writing as a therapeutic resource
  • Gaining perspective about co-workers and staff
TEAM BUILDING WORKSHOP

Narrative Nursing

The Narrative Nursing workshop teaches nurses to embrace their stories and practice simple writing techniques to guard against compassion fatigue and burnout. By leading nurses into the practice of therapeutic journaling, nurses are able to find different perspectives to invoke compassion and empathy — for patients, for themselves, doctors, fellow nurses and the families of patients.

This workshop is a creative and safe space that offers compelling reasons for learning to value one’s stories, utilize writing as a therapeutic resource and gain perspective about others in the healthcare community.

Learning Objectives

  • Learning to value one’s stories
  • Utilizing writing as a therapeutic resource
  • Gaining perspective about co-workers and staff
RESILIENCY SEMINAR

Presence: Cornerstone of Caregiving

Borrowing from experience, academics, world religion and ancient practices, Presence teaches healthcare professionals easy-to-implement techniques of mindfulness, meditation and being an open witness for patients and families.

Practicing mindfulness has been shown to increase empathy for patients, family and self, reduce errors and infection, and create a more cohesive working environment. Whether through therapeutic journaling, formal meditation practice or mindful hand washing techniques, this keynote helps individuals create a more compassionate environment. . . starting with compassion for and within oneself.

Learning Objectives

  • Blend elements from different disciplines to achieve an understanding of how caregivers can improve patient experiences
  • Better understand the experience of being a patient or family member
  • Learn effective and innovative best practices from leading healthcare facilities
RESILIENCY SEMINAR

Presence: Cornerstone of Caregiving

Borrowing from experience, academics, world religion and ancient practices, Presence teaches healthcare professionals easy-to-implement techniques of mindfulness, meditation and being an open witness for patients and families.

Practicing mindfulness has been shown to increase empathy for patients, family and self, reduce errors and infection, and create a more cohesive working environment. Whether through therapeutic journaling, formal meditation practice or mindful hand washing techniques, this keynote helps individuals create a more compassionate environment. . . starting with compassion for and within oneself.

Learning Objectives

  • Blend elements from different disciplines to achieve an understanding of how caregivers can improve patient experiences
  • Better understand the experience of being a patient or family member
  • Learn effective and innovative best practices from leading healthcare facilities
Partners in Excellence
  • Marcus is a master of changing culture. Every healthcare institution needs to hear his message.

    Scott Ellner, DO, MPH, MHCM, FACS President and CEO Centura Health Physician Group at Centura Health
  • Marcus is awesome on every level. His message resonated deeply with our emergency nurses and we are still applying his concepts.

    Jeff Solheim, MSN, RN, CEN, TCRN, CFRN, FAEN President Emergency Nurses Association (ENA)
  • Our leaders rated Marcus’ presentation a 4.95 out of 5.0!

    Beth Ryther, MPA, CPXP System Director of Service Excellence Tift Regional Health System
  • Marcus was ‘phenomenal’, ‘hit the nail on the head’ and ‘so inspiring’ - just to quote a few members of our 1,000-person leadership audience. Not only did he deliver an incredible message through his story, but Marcus did an amazing job at intertwining the theme of our event throughout his presentation. Thank you, Marcus, for making this our best event yet!

    Alexis Mullay-Becker Patient Experience, Service Excellence & Communications Manager Florida Hospital System
  • We had the privilege of bringing Marcus to our facilities two times in the last three years. His presentations are highly rated by our staff and we look forward to having him back in the near future!

    Catherine A. Harmer MPH, MSN, RN, NEA-BC, CPXP System Director, Patient Experience Main Line Health
  • Marcus recently spoke to our group of over 300 healthcare leaders, and I can honestly say that he was the perfect choice for our meeting. Marcus was able to create a deep connection with all of the attendees through his expert storytelling, use of humor in just the right places, and sharing his deeply personal experiences in a way that moved everyone. Everyone walked away informed, motivated and empowered be part of the I’m Here Movement.

    Jessi Moffit Director of Marketing and Communications Touchpoint Support Services
  • Without a doubt, Marcus is one of the best speakers in the area of healthcare that I have ever heard. I recommend him to anyone looking for a speaker who can inspire new healthcare professionals, seasoned health professionals, or anyone facing adversity (and that would be all of us!).

    Norma Stephens Hannigan, DNP, MPH, FNP-BC, DCC, FAANP Clinical Professor of Nursing Columbia University School of Nursing New York
  • Marcus’ keynote is the most profound and inspiring healthcare presentation I have ever witnessed. He gave us practical tools and tactics that we can use every day to advance the patient experience. Marcus is a master story-teller who drives to the core why we entered the healthcare profession in the first place – to improve the lives of the patients and families we serve through healing and meaningful connections. Your staff will remember his message for a lifetime.

    Patrick Swift, PhD, CSSBB, FACHE Director, Patient Experience RWJBarnabas Health
  • The audience listened intently to Marcus’ brave, honest and powerful words. He didn’t just hold our attention. He made us grateful that we could get to know the person at the other end of the stethoscope.

    Clifford Y. Ko, MD, MS, MSHS, FACS, FASCRS Director, ACS Division of Research and Optimal Patient Care ACS NSQIP

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