Helping You Improve

the Patient Experience

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Healthcare Speaker, Consultant & Author

Partners in Excellence

  • Marcus’ keynote is the most profound and inspiring healthcare presentation I have ever witnessed. He gave us practical tools and tactics that we can use every day to advance the patient experience. Marcus is a master story-teller who drives to the core why we entered the healthcare profession in the first place – to improve the lives of the patients and families we serve through healing and meaningful connections. Your staff will remember his message for a lifetime.

    Patrick Swift, PhD, CSSBB, FACHE Director, Patient Experience RWJBarnabas Health

  • Marcus is awesome on every level. His message resonated deeply with our emergency nurses and we are still applying his concepts.

    Jeff Solheim, MSN, RN, CEN, TCRN, CFRN, FAEN President Emergency Nurses Association (ENA)

  • Marcus is a master of changing culture. Every healthcare institution needs to hear his message.

    Scott Ellner, DO, MPH, MHCM, FACS President and CEO Centura Health Physician Group at Centura Health

  • Our leaders rated Marcus’ presentation a 4.95 out of 5.0!

    Beth Ryther, MPA, CPXP System Director of Service Excellence Tift Regional Health System

  • Marcus was ‘phenomenal’, ‘hit the nail on the head’ and ‘so inspiring’ - just to quote a few members of our 1,000-person leadership audience. Not only did he deliver an incredible message through his story, but Marcus did an amazing job at intertwining the theme of our event throughout his presentation. Thank you, Marcus, for making this our best event yet!

    Alexis Mullay-Becker Patient Experience, Service Excellence & Communications Manager Florida Hospital System

  • We had the privilege of bringing Marcus to our facilities two times in the last three years. His presentations are highly rated by our staff and we look forward to having him back in the near future!

    Catherine A. Harmer MPH, MSN, RN, NEA-BC, CPXP System Director, Patient Experience Main Line Health

  • Marcus recently spoke to our group of over 300 healthcare leaders, and I can honestly say that he was the perfect choice for our meeting. Marcus was able to create a deep connection with all of the attendees through his expert storytelling, use of humor in just the right places, and sharing his deeply personal experiences in a way that moved everyone. Everyone walked away informed, motivated and empowered be part of the I’m Here Movement.

    Jessi Moffit Director of Marketing and Communications Touchpoint Support Services

  • Without a doubt, Marcus is one of the best speakers in the area of healthcare that I have ever heard. I recommend him to anyone looking for a speaker who can inspire new healthcare professionals, seasoned health professionals, or anyone facing adversity (and that would be all of us!).

    Norma Stephens Hannigan, DNP, MPH, FNP-BC, DCC, FAANP Clinical Professor of Nursing Columbia University School of Nursing New York

  • The audience listened intently to Marcus’ brave, honest and powerful words. He didn’t just hold our attention. He made us grateful that we could get to know the person at the other end of the stethoscope.

    Clifford Y. Ko, MD, MS, MSHS, FACS, FASCRS Director, ACS Division of Research and Optimal Patient Care ACS NSQIP

Partner with Marcus to…

Create a Culture of Care

Create a Culture of Care

Build a foundation of compassionate communication

Engage Staff

Engage Staff

Increase employee retention & resiliency

Improve Patient Experience

Improve Patient Experience

Become a facility of choice in your community

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How Marcus Can Help in Your Commitment to Excellence

Healthcare is tough. Really tough.  Of course, healthcare professionals always want to provide top notch service; but bureaucracy, policies, time pressures and the physical, emotional and spiritual demands of the job can leave employees feeling empty. Marcus gets it. The demands are high – and the stakes are higher. It can make the best care giver wonder if it’s worth it. How do we provide excellent care when compassion fatigue creeps in? How do we survive the rigors of healthcare without losing humanity? This is exactly what Marcus brings to the table. With the personal and academic background of an expert, an understanding of the REAL humor of healthcare and the heart of a storyteller that leaves an audience reaching for tissues, Marcus ties it all into an absolutely unforgettable presentation. Audiences are inspired, engaged and reminded of their “why” in this sacred work.

Why Marcus?

Marcus’ experience as a survivor of massive trauma, author, academic background and engaging teaching style, uniquely combine to make him one of the nation’s premier healthcare thought leaders.

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M.S. Narrative Medicine
  • Columbia University, NYC, 2012
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CPXP
  • Certified Patient Experience Professional
  • The Beryl Institute, 2016
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CSP
  • Certified Speaking Professional
  • National Speakers Association, 2015
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Author
  • Two books widely used in both nursing curriculum and hospital onboarding
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Adjunct Faculty
  • University of Notre Dame, 2017

Learn More on the Power of Presence…”

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Teaching Through Stories

Marcus has authored four books and is currently at work on the fifth.

  • The Other End of the Stethoscope
  • I’m Here
  • After This
  • Everyday Inspiration
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