the Patient Experience
Healthcare is tough. Really tough. Of course, healthcare professionals always want to provide top notch service; but bureaucracy, policies, time pressures and the physical, emotional and spiritual demands of the job can leave employees feeling empty. Marcus gets it. The demands are high – and the stakes are higher. It can make the best care giver wonder if it’s worth it. How do we provide excellent care when compassion fatigue creeps in? How do we survive the rigors of healthcare without losing humanity? This is exactly what Marcus brings to the table. With the personal and academic background of an expert, an understanding of the REAL humor of healthcare and the heart of a storyteller that leaves an audience reaching for tissues, Marcus ties it all into an absolutely unforgettable presentation. Audiences are inspired, engaged and reminded of their “why” in this sacred work.
Marcus’ experience as a survivor of massive trauma, author, academic background and engaging teaching style, uniquely combine to make him one of the nation’s premier healthcare thought leaders.
Marcus has authored four books and is currently at work on the fifth.