Partner with Marcus to…

Create a Culture of Care

Create a Culture of Care

Build a foundation of compassionate communication

Engage Staff

Engage Staff

Increase employee retention & resiliency

Improve Patient Experience

Improve Patient Experience

Become a facility of choice in your community

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Why Marcus?

Marcus’ experience as a survivor of massive trauma, author, academic background and engaging teaching style, uniquely combine to make him one of the nation’s premier healthcare thought leaders.

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M.S. Narrative Medicine
  • Columbia University, NYC, 2012
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CPXP
  • Certified Patient Experience Professional
  • The Beryl Institute, 2016
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CSP
  • Certified Speaking Professional
  • National Speakers Association, 2015
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Author
  • Two books widely used in both nursing curriculum and hospital onboarding
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Adjunct Faculty
  • University of Notre Dame, 2017
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Compassion & Courage Podcast
  • First episode aired June 13th, 2021

How Marcus Helps Healthcare

The physical, emotional and spiritual demands of healthcare can leave employees exhausted and empty. The demands are high – and the stakes are higher. It can make the best caregiver wonder if it’s worth it. How do we stay connected to our “Why?” when compassion fatigue creeps in?

How do we provide excellent care when ratios and other staffing challenges arise? How do we survive the rigors of healthcare without losing humanity? This is exactly what Marcus brings to the table.

With the lived experience and academic background of an expert and the heart of a born storyteller, Marcus leaves an audience reaching for tissues. Healthcare professionals are inspired, engaged and reminded of their “why” in this sacred work.

Partners in Excellence

  • I’ve invited Marcus to the two facilities where I’ve served as CNO.  This decision is one of the best I’ve ever made for my nursing staff.

    Constance Schmidt DNP, MHA, FACHE CNO, COO St. Anthony North Health Campus

  • Without a doubt, Marcus is one of the best speakers in the area of healthcare that I have ever heard. I recommend him to anyone looking for a speaker who can inspire new healthcare professionals, seasoned health professionals, or anyone facing adversity (and that would be all of us!).

    Norma Stephens Hannigan, DNP, MPH, FNP-BC, DCC, FAANP Clinical Professor of Nursing at the Columbia University School of Nursing New York

  • Marcus’ keynote is the most profound and inspiring healthcare presentation I have ever witnessed. He gave us practical tools and tactics that we can use every day to advance the patient experience. Marcus is a master story-teller who drives to the core why we entered the healthcare profession in the first place – to improve the lives of the patients and families we serve through healing and meaningful connections. Your staff will remember his message for a lifetime.

    Patrick Swift, PhD, CSSBB, FACHE Director, Patient Experience RWJBarnabas Health

  • Marcus is awesome on every level. His message resonated deeply with our emergency nurses and we are still applying his concepts.

    Jeff Solheim, MSN, RN, CEN, TCRN, CFRN, FAEN President Emergency Nurses Association (ENA)

  • Marcus is a master of changing culture. Every healthcare institution needs to hear his message.

    Scott Ellner, DO, MPH, MHCM, FACS President and CEO Centura Health Physician Group at Centura Health

  • Our leaders rated Marcus’ presentation a 4.95 out of 5.0!

    Beth Ryther, MPA, CPXP System Director of Service Excellence Tift Regional Health System

  • Marcus was ‘phenomenal’, ‘hit the nail on the head’ and ‘so inspiring’ - just to quote a few members of our 1,000-person leadership audience. Not only did he deliver an incredible message through his story, but Marcus did an amazing job at intertwining the theme of our event throughout his presentation. Thank you, Marcus, for making this our best event yet!

    Alexis Mullay-Becker Patient Experience, Service Excellence & Communications Manager Florida Hospital System

  • We had the privilege of bringing Marcus to our facilities two times in the last three years. His presentations are highly rated by our staff and we look forward to having him back in the near future!

    Catherine A. Harmer MPH, MSN, RN, NEA-BC, CPXP System Director, Patient Experience Main Line Health

  • Marcus recently spoke to our group of over 300 healthcare leaders, and I can honestly say that he was the perfect choice for our meeting. Marcus was able to create a deep connection with all of the attendees through his expert storytelling, use of humor in just the right places, and sharing his deeply personal experiences in a way that moved everyone. Everyone walked away informed, motivated and empowered be part of the I’m Here Movement.

    Jessi Moffit Director of Marketing and Communications Touchpoint Support Services

  • Without a doubt, Marcus is one of the best speakers in the area of healthcare that I have ever heard. I recommend him to anyone looking for a speaker who can inspire new healthcare professionals, seasoned health professionals, or anyone facing adversity (and that would be all of us!).

    Norma Stephens Hannigan, DNP, MPH, FNP-BC, DCC, FAANP Clinical Professor of Nursing Columbia University School of Nursing New York

  • The audience listened intently to Marcus’ brave, honest and powerful words. He didn’t just hold our attention. He made us grateful that we could get to know the person at the other end of the stethoscope.

    Clifford Y. Ko, MD, MS, MSHS, FACS, FASCRS Director, ACS Division of Research and Optimal Patient Care ACS NSQIP

Learn More on the Power of Presence…”

I’m Here: Compassionate Communication In Patient Care

“I’m Here” has opened the heart and mind of nurses and health professionals around the world.

Marcus’ tender message of ‘human touch’ altered his dramatic and traumatic journey. This book continues to awaken us to the profound significance of simple compassionate basic acts of human presence and loving kindness as a foundation for healing – what we often miss or dismiss in our busy life practices.

This work is a wonderful teacher and lesson of the importance of caring moments, the human voice, and touch as turning points – alleviating suffering.

 

Jean Watson, PhD, RN, AHN -BC, FAAN,
Founder/Director Watson Caring Science Institute

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